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Resolving conflicts with healthcare professionals

 

Conflicts with healthcare personnel are resolved in a professional and respectful manner

 

+ Professional conduct

  • MRTs are accountable for their actions and conduct themselves with honesty and integrity in all their professional interactions.1
  • The CAMRT Code of Ethics strongly emphasizes that the needs of the patient always come first.1
  • Conflicts in the healthcare environment should be dealt with outside the patient interaction – conflict among colleagues can have an indirect influence on the relationship with the patient, affecting the delivery of care.

+ Addressing conflict in the workplace

  • A direct and respectful approach is adopted to address conflict in the workplace, including:2,3
    • Open discussion of issues, rather than acting on misperceptions or assumptions
    • Collaboration to identify underlying causes of conflict
    • A focus on behaviours that lead to conflict, as opposed to individuals

 

  • MRTs are encouraged to make use of appropriate professional and institutional mechanisms to intervene when they witness unsafe, incompetent or unethical practice.1
  • In certain situations, a neutral party (e.g., a professional mediator) may be necessary to help resolve the issue.
  • Documentation of the problem offers recourse if no resolution is found.

+ References

  1. Canadian Association of Medical Radiation Technologists. Code of Ethics. Available at: http://www.camrt.ca/abouttheprofession/codeofethics/. Accessed March 21, 2013.
  2. College of Nurses of Ontario. Practice Guideline: Conflict Prevention and Management. Practice Guidelines, Revised, 2009. Available at: http://www.cno.org/Global/docs/prac/47004_conflict_prev.pdf. Accessed March 21, 2013.
  3. College of Medical Radiation Technologists of Ontario. Standards of Practice. Available at: http://www.cmrto.org/practice/sp_professional.asp. Accessed October 17, 2013.

 

Validation

October 16, 2013

 

 
Canadian Association of Medical Radiation Technologists
85 Albert St, Suite 1000, Ottawa, ON, K1P 6A4
phone: 613 234-0012 / 800 463-9729
fax: 613 234-1097
www.camrt.ca