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Introduction to patient

 

MRTs introduce themselves to the patient and those with him/her by giving their name, occupation and role in the procedure and/or treatment

 

+ Importance of introductions

  • The first part of any patient interaction consists of introductions.
  • Patient trust is integral to successful care, and to patient satisfaction. Identifying oneself to the patient can help patients feel safer in the care of the MRT.1,2

+ The NOD approach

  • NOD (name, occupation, duty) is used in many hospitals across North America.1-3
  • This approach requires that each professional introduces themselves to the patient by giving their name, occupation and an explanation of what they are going to do.
  • For example: "Hello, my name is Jane, I am a medical radiation technologist specializing in (your specialty) and I will be performing your (examination/treatment)"
  • The NOD approach has been credited with improving patient satisfaction and used successfully in many organizations and businesses.3

+ References

  1. Kerr M. Words that matter – creating a culture of “always” at NYP. NYPress Newsletter. August 2010;12(8):6.
  2. Granger, K. (2013). Healthcare staff must properly introduce themselves. Bmj, 347(October), f5833. http://doi.org/10.1136/bmj.f5833
  3. [No author listed]. A 'Nod' to patient needs boosts satisfaction rates. ED Manag. 2005;17(8):92–93.

 

 

Validation

November, 2015

 

 
Canadian Association of Medical Radiation Technologists
85 Albert St, Suite 1000, Ottawa, ON, K1P 6A4
phone: 613 234-0012 / 800 463-9729
fax: 613 234-1097
www.camrt.ca